Right of withdrawal / reflection period

It may happen that you have purchased a product from us but have changed your mind. You have the right to cancel your order up to fourteen days (from the day of receipt) without giving a reason. You have another fourteen days after cancellation to return your product. Within 14 days of receipt, we will return the purchase price, excluding shipping costs.

There are some legal exceptions to the right of return. These are items that are not suitable to be returned for reasons of health protection or hygiene.

The following items cannot be returned for hygienic reasons if their seal has been removed after delivery;

  • All sextoys, including sex dolls, vibrators and dildos
  • Condoms
  • Erotic outfits, such as catsuits, stockings and tights
  • Wigs
  • Lubricants, creams and tablets

In addition, items produced to order are exempt from the right of withdrawal

Orders for dolls and robots that are out of stock and where you can make your own modifications to the appearance, such as body color, cannot be canceled or changed. These models are custom made especially for you. is not responsible for incorrectly stated specifications. If you would still like something changed and your order has not yet been completed, please contact us. We can then try to find a suitable solution.

If you want to use the right of withdrawal, please contact us via our contact form.