You are entitled to cancel your order up to 14 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. Products which are customizable are excluded from the right of cancellation due to their personal nature. If you use your right of cancellation, you will have 14 days to cancel your product after delivery. You will then be credited with the full order amount including shipping. Only the costs for returning from home to the webshop are at your own expense. These costs are around €95 per package, check your carrier's website for exact rates. If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories. To use this right, you can contact us at firstname.lastname@example.org. We will then refund the due amount within 14 days after your return has been returned, provided that the product has already been returned in good order.