Privacy policy DVWZ

About our privacy policy

DVWZ BV cares greatly about your privacy. We exclusively process data that we need for (improving) our services, and carefully handle all information gathered about you and your usage of our services. Your data is not shared with third parties for commercial goals.

This privacy policy applies to the use of the website and the services provided by DVWZ BV. The starting date for the validity of these terms and conditions is 27/11/2020, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data could be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights you have regarding the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About our dataprocessing

Below you can read how we process your data, where we save it, what security techniques we use and to whom the data is visible.

Webshopsoftware

WooCommerce

Our webshop has been developed using WooCommerce software. Personal data that you make available to us for the purpose of our services will be shared with this party. WooCommerce has access to your data to provide us with (technical) support, they will never use your data for any other purpose. WooCommerce is required by the agreement we have with them to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. WooCommerce reserves the right to share collected data within its own group of companies in order to further improve its services.

WooCommerce

Our web store is developed with software from WooCommerce, we have chosen Vimexx for our web hosting. Personal data that you make available to us for the purpose of our services will be shared with this party. Vimexx has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Vimexx is required by the agreement we have with them to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

WooCommerce

Our web store is developed with software of WooCommerce, we host our web store on a server under our own management. We have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. These security measures consist at least of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Webhosting

Vimexx

We purchase web hosting and email services from Vimexx. Vimexx processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Vimexx has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Vimexx is obligated under the agreement to maintain confidentiality.

Vimexx

We use the services of Vimexx for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Vimexx does not have access to our mailbox and we treat all our e- mail traffic confidentially.

Payment processors

Pay.nl

To handle (part of) the payments in our webshop we use the payment service provider Pay.nl. Pay.nl processes your name, address and place of residence information and your payment information such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve services and as part of this (anonymized) data to share with third parties. Pay.nl shares personal data and order data with post-payment service providers in the case of an application for a postponed payment (credit facility). All the above guarantees regarding the protection of your personal data also apply to the parts of Pay.nl ‘s services for which it engages third parties. Pay.nl will not retain your data longer than permitted by law.

Reviews

WebwinkelKeur

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to provide a name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review we will share your name and email address with WebwinkelKeur. They use this data only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All of the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Transport and logistics

UPS and DHL

When you place an order with us, it is our job to get your package delivered to you. We use the services of UPS and DHL to make deliveries. This requires us to share your name, address and residence information with UPS and DHL. UPS and DHL use this data only for the purpose of fulfilling the contract. In the event that UPS or DHL uses subcontractors, UPS or DHL will also make your data available to these parties.

Accounting and Bookkeeping

E-boekhouden

To keep our records and accounts we use the services of E-bookkeeping.co.uk We share your name, address and place of residence details and details regarding your order. This data is used to administer sales invoices. Your personal data is transmitted and stored in a protected manner. E-boekhouden.nl is bound to secrecy and will treat your data confidentially. E-boekhouden.nl will not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of data processing

We use your data with the sole purpose of providing you with our services. This means that the goal of processing this data stands in direct relation to the assignment or task that you offer us. We do not use this data for (addressed) marketing purposes. If you share information with us and we use this information to – not based on a request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties, with any other purpose than to fulfil accountancy and administrative obligations. These third parties are all obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal obligation.

Automatically collected data

Information automatically gathered by our website is processed with the sole purpose of providing you with and/or to further improve our services. This information (for instance your IP address (anonymised), web browser and operating system) is not personal information.

Cooperation in tax and criminal investigation

In some cases, we may be obligated by government to a lawful duty of sharing your information with the purpose of assisting in a fiscal or criminal investigation. In such cases we are forced to comply and assist, but will, based on lawful possibilities, offer objection.

Retention periods

We store your data for as long as you are a client with us. This means that we maintain and keep your client profile until you make it known to us that you no longer desire to use our services. Such a message also functions as a request to be forgotten. We are required to keep invoices with your (personal) information due to relevant administrative obligations, this information is safely stored for as long as the relevant term for these obligations has not yet passed. Personnel no longer has access to your client profile and any documents made because of your assignment or task.

Your rights

Based on valid Dutch and European law you, as a concerning party, have certain rights when it comes to personal data that is processed by or on behalf of us. Below you may find an explanation of these rights and how you, as a concerning party, can invoke these rights. In principle to prevent abuse we only send invoices and copies of your data to e-mail addresses that you have made known to us. Should you wish to receive this data on another e-mail address or for instance per mail we will ask you to identify yourself accordingly. We maintain an administration of concluded requests, in case of a request to be forgotten we will maintain an administration of anonymised data. You receive all invoices and copies of data in files that are structured in a machine-readable format Based on data classifications that we use within our system. At all times you maintain the right to lodge a complaint with Autoriteit Persoonsgegevens if you suspect that we mistreat or misuse your personal data.

Right of inspection

At all times you maintain the right to view the data we process that has a relation or may be reducible to your person. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a copy of all data with an added overview of processors managing this data while also mentioning the categories under which we store this data.

Right to rectification

At all times you maintain the right to have the data we process that has a relation or may be reducible to your person be adjusted. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the data has been adjusted.

Right to restriction of processing

At all times you maintain the right to limit the data we process that has a relation or may be reducible to your person. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the processing of your data is limited until you chose to cancel said limitation.

Right of transferability

At all times you maintain the right to request for the data we process that has a relation or may be reducible to your person be processed by a third party of choice. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, your (personal) invoices or copies of data that we, or third parties on behalf of us, have processed. It is highly likely that in such a case we can no longer offer our services to you for we can no longer guarantee the previous data safety.

Right of objection and other rights

At all times you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your personal data. In case of such an objection we will immediately cease all processing of your data while your objection is being investigated and handled. In case of a justified objection we will return all invoices and/or copies of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing thereafter. You also maintain the right to not be subject of automated decision-making processes or profiling. We process your data in such a way that this right does not apply. Should you believe that this right does apply then we ask you to reach out to our contact in charge of privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed by the U.S. company Google, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be required under applicable laws and regulations to provide access to this data. We have not allowed Google to use the analytics information obtained for other Google services.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Privacy policy changes

We reserve the right to change our privacy policy at any time. You will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected in relation to you, we will notify you by email.

Contact informationDVWZ

Hasselterdijk 20-G Zwolle the Netherlands

Contact person for privacy matters

H. de Vries