How is my doll sent?


Your doll is always sent discreetly via UPS, FedEx, GLS, DPD or our own delivery service. For more information, please visit 'delivery and pick-up'.

How big is the packaging?


Most dolls are sent in a pack of 143x40x26 cm. The head and body are always separate in the box.

Can I pick up my order?


It is always possible to pick up your doll from us in Zwolle. During checkout you can select 'pick-up'. We will then contact you by e-mail for a pick-up appointment.

What is the delivery time?


We do our best to mention the current delivery times with the model. Stock models are usually delivered in the Netherlands and Belgium in 2 working days. In other European countries, this can be up to about 5 working days. If a model is out of...